Runescape Customer SupportYour best option for resolving your Jagex Ltd. Here from 09:00-21:00 UK time jgx. Contact us Feel free to contact us 24/7 with any questions that you have about Eldorado. A leader in creating community-driven live games, our flagship fantasy-MMO franchise, RuneScape, has welcomed almost 300million player accounts in its 21-year lifetime. We have a long-term commitment to support the mental wellbeing of everyone at Jagex. Identity that you are the account holder. " * * ^ PayBySMS now available in Canada. I asked about the purchase of steam wallet but kept replying to the credit card payment automatically. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button). "Fansite Support - Information. If your account is currently hijacked, recover it here. support. There are multiple avenues for contact via the Support Centre, but not on every page. Jagex Support Runescape Old School Runescape Space Punks Melvor Idle Jagex. Look at the support page https://support. There are multiple avenues for contact via the Support Centre, but not on every page. Introducing a wellbeing programme was important to us and to have it highlighted by the Index as one that is Achieving Impact makes us incredibly proud. The Free MMORPG - RuneScape - Online Fantasy RPG. We are in the process of upgrading the Support Centre and will explore offering a form of live chat for some support queries to understand the challenges and benefits to players before we. Jagex Support on Twitter: "@andreinnnn You can contact us …. Great Community DreamBot's forums host one of the most helpful and fun botting communities. Customer Support Week – Level Up Your Account Security. Reset your network and devices. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. game/Support Joined January 2014 37 Following 91. Can I get a link to my fansite on RuneScape. A leader in creating community-driven live games, our flagship fantasy-MMO franchise, RuneScape, has welcomed almost 300million player accounts in its 21-year lifetime. Contact Steam support and explain what's happened. Player Support Team, also called the Customer Support Team, is the division of Jagex staff that interacts with players. Upgrade your RuneScape character to Jagex account. "We're pleased to announce that our Canadian players can now pay for membership of RuneScape or FunOrb. The FAQ section is quite extensive and covers nearly all topics. Live Chat with Customer Service Additionally, we are also investigating additional service enhancements. com Not receiving emails Not received an email from us? Here's what to do. Why is there no customer support? :: RuneScape General. Players wishing to subscribe via PayByPhone call Surfpin's PayByPhone service and receive a PIN redeemable (after a processing period of 15 minutes) for one month of member credit on the RuneScape website. com/hc/en-gb - Mod Althalus #1. Payment issues. Customer support is atrocious : r/runescape. Players wishing to subscribe via PayByPhone call Surfpin's PayByPhone service and receive a PIN redeemable (after a processing period of 15 minutes) for one month of member credit on the RuneScape website. At the very least most services offer some sort of live chat option, most services also offer a way to contact them via email and/or phone. com/hc/en-gb/articles/205981571-Refunds. They should be able to assist you with any requirements needed in order to gain access to your account. Support">Security tips – Support. Contact the RuneScape customer support if you notice anything wrong on their side of the connection Flush your DNS We’ve already told you that packet loss has no sure fix and for that reason, we can’t vouch that even using all the steps above will fix your issue. Tried opening another ticket and it was instantly closed with no response nor explanation. If none of these solutions work, you may need to contact Runescape customer support for further assistance. ago It was a journey to find it. Change the world the client connects to. You can also ping @JagexSupport on Twitter with your ticket number, and a different support team employee might take a look at it. Live chat with Customer Services becomes feasible for us as we will be able to verify that the person we are chatting to is the owner of the account. 2022 Account Services and Player Security. com Mailing Address: 220 Science Park, Cambridge Cambridgeshire, England CB4 0WA United Kingdom Phone: +44 303 123 1113 Contact Jagex Customer Service May 27, 2022 Read full review Apr 25, 2023 Read all reviews Filter review 1 27 reviews 2 7 reviews 3 3. Technical support Common Connection Issues - Response ETA: Up to 48 hours Website Issues - Response ETA: Up to 48 hours Game Crashes - Response ETA: Up to 48 hours Client issues - Response ETA: Up to 48 hours Improving performance - Response ETA: Up to 48 hours Graphical Problems - Response ETA: Up to 48 hours. Here to help! Jagex accounts. A leader in creating community-driven live games, our flagship fantasy-MMO franchise, RuneScape, has welcomed almost 300million player accounts in its 21-year lifetime. how can i submit a ticket to jagex? : r/runescape. Instead, Jagex have a wide range of different email addresses, which are allocated for specific purposes (for example, there is an email address used exclusively for billing queries). Your information is always protected with the utmost care. By following these steps you may be able to recover your account, but it can still be a difficult process. gg">Trusted marketplace for in. Runescape & Old School Runescape. To ensure the right team can help you as quickly. Runescape/ jagex support Jagex customer support is literally non existent. Runescape & Old School Runescape. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. RuneScape packet loss: What is it and how to fix it?">RuneScape packet loss: What is it and how to fix it?. Support has been perfunctory me. No support to email, no live chat, no number to call, nothing. This helps us to ensure that relevant contact goes to the right specialists (security/tech/payment etc). com Jagex will never contact you to: Offer you moderator status. If I had a dollar for every thread that I've seen in which a user is upset about a hacking or lack of support from the developer I could get 200m Construction on Demon Thrones. Actually no, their customer support isn't on par with most services. Contents Tiers Criteria and support List of sites Approved Recognised Foreign language. How to contact Jagex customer support. There are 10 categories that everything falls into: Rules of Runescape:. It can be seen that RuneScape has abandoned the steam payment method. Any websites or services that provide you with the opportunity to offer game items or Gold (GP) on games of chance are not official or supported by Jagex in any way. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the. Customer Service Contacts ">Jagex Phone, Email, Address, Customer Service Contacts. Technical support Common Connection Issues - Response ETA: Up to 48 hours Website Issues - Response ETA: Up to 48 hours Game Crashes - Response ETA: Up to 48 hours Client issues - Response ETA: Up to 48 hours Improving performance - Response ETA: Up to 48 hours Graphical Problems - Response ETA: Up to 48 hours. Contact our live chat to arrange this. Support, advice, and news for @RuneScape , @OldSchoolRS and @PlaySpacePunks. Emails – Support Jagex Support Jagex. what is the Jagex customer support email?. Did RuneScape wipe accounts?. com, though, but don't expect to hear back with anything useful. The only real reply wanted me to pay with paypal. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. NOTE :- use the customer support link and not the. Mind it the threads which are hidden by Forum moderators. Player Support If you require support with a payment, account or technical issue, please head to the relevant Support Centre. Here from 09:00-21:00 UK time. “Each account should only be used by ONE person. Reliable Server reliability, client stability, and quick game updates make us an easy choice. Live Chat with Customer Service Additionally, we are also investigating additional service enhancements. On RuneScape’s Terrible Customer Service. Look at the support page https://support. Our response time improved dramatically from weeks to 24 hours. Customer Service Help Online. RuneScape Customer Support. Jagex: Reviews, Complaints, Customer Claims. Customer Support helps players with technical, account and other issues regarding RuneScape. Set a unique password Use a unique password for all of your online accounts. Please use #RuneScape, #OSRS or #SpacePunks when reaching out. Troubleshooting and error codes – Support. More often than not, packet loss comes and goes by itself, even in RuneScape. A live customer chat support feature is available for all users. Swapping (if not linked to any other type of rule breaking) is not against the rules - however it does carry large risks. RuneScape packet loss: What is it and how to fix it?. Why can't purchase bonds with Steam wallet? :: RuneScape. RuneScape Customer Support. Live chat with Customer Services becomes feasible for us as we will be able to verify that the person we are chatting to is the owner of the account. support doesn't exist memes?">What's up with the Jagex support doesn't exist memes?. Customer Satisfaction Contact Information Website: www. This service is in addition to the existing Pay by Phone option and allows a quick and easy way to get our optional "members game" for those without a credit card. If it is a more pressing matter, especially those concerning account details which are entirely confidential (between you and Jagex), some categories in the support center website provide the "Contact Us" option - such as this one - which allows you to submit a new ticket. If I had a dollar for every thread that I've seen in which a user is upset about a hacking or lack of support from the developer I could get 200m Construction on Demon Thrones. com/hc/en-gb and see how long it takes you to find a way to contact a human. (Archived from the original on 17 June 2020. This helps us to ensure that relevant contact goes to the right specialists (security/tech/payment etc). Take action to keep your account out of the wrong hands. We are always online to help you out! chat_bubble Start live chat Not working? Click here email If you prefer, you can write us an email instead at support@eldorado. com 100% Support 0 0 Emails found on 3rd party websites neil. The latest complaint Incorrect permanent ban macro major was resolved on Dec 08, 2022. Trusted marketplace for in. Cons There are not many withdrawal options at the EZRSGold. Support Account access and settings Security Security tips Game Versions: 4 min read Keep your account safe with these important security tips. com What is Jagex’s email addresses? Emails found on company website press@jagex. "You are free to create as many accounts as you like and you are welcome to trade between your accounts just as you would with any other legitimate player. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Support, advice, and news for @RuneScape , @OldSchoolRS and @PlaySpacePunks. We resolve 72% of issues in one reply. Additionally, we are also investigating additional service enhancements. If you're expecting an email but haven't received i Jagex Support @JagexSupport · Nov 8, 2017. " RuneScape Customer Support. If you're expecting an email but haven't received i Jagex Support @JagexSupport · Nov 8, 2017. Technical support Common Connection Issues - Response ETA: Up to 48 hours Website Issues - Response ETA: Up to 48 hours Game Crashes - Response ETA: Up to 48 hours. Today, we connect and inspire players all around the world with our RuneScape titles, and the games we publish that are developed by like-minded studios. Telling us your specific issue on that page will also help us get you to the right Jagex Ltd. To find the email address that will be of most use to you, read through the relevant sections of the. These are the threads of people who have complained about Runescape Customer support and many of these threads are blocked by Jagex Mods. CONNECTION PROBLEM AFTER LATEST SYSTEM UPDATE :: RuneScape. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support. How can I have two RuneScape accounts open at once?. You are discounting OP and morally depreciating his issue. customer service contacts 158 complaints 31 resolved 127 unresolved File a complaint Table of contents Follow Share Complaints Contacts Jagex website www. If it is a more pressing matter, especially those concerning account details which are entirely confidential (between you and Jagex), some categories in the support center website provide the "Contact Us" option - such as this one - which allows you to submit a new ticket. Usually this shouldn't happen, but support desk employees go through large volumes of tickets each day and it's possible they can make a mistake. Last time I sent it there, I got. This is just unacceptable and needs to stop. 10 Best RuneScape Gold Websites. Jagex Phone, Email, Address, Customer Service Contacts. com Launcher Delayed response times - We're currently experiencing a high volume of requests, we might not get back to you within our. ago How do you even contact a human? Entire support page is a damn auto-generated Q&A. Player Support Team, also called the Customer Support Team, is the division of Jagex staff that interacts with players. A live customer chat support feature is available for all users. Jagex do have contact email details available though not on the Runscape website. Play RuneScape on Windows, Mac or Linux and experience jaw-dropping visuals, lightning fast performance and an expansive viewing distance - or continue your adventure on the go with upcoming iOS and Android support! Download RuneScape Client Your account is waiting Taken a break? Your account is exactly as you left it; just jump back in!. There are multiple avenues for contact via the Support Centre, but not on every page. It's sad how amusing Jagex's terrible customer support is. Contact us Feel free to contact us 24/7 with any questions that you have about Eldorado. Using these unofficial websites and services supports the flow of items and Gold (GP) to Real World Traders and as such we may ban any accounts involved in this type of activity. What is RuneScapes email address?. ago How do you even contact a human? Entire support page is a damn auto-generated Q&A. Customer Support helps players with technical, account and other issues regarding RuneScape. The stream will mark the debut of a support-themed version of The Drop which then becomes playable every day in game by talking to Count Check at the Burthorpe Lodestone until 23:59 on Sunday 9th October. Runescape Support :: RuneScape General Discussions">Contacting Runescape Support :: RuneScape General Discussions. Why does RuneScape have no way to contact a real person? Why did they remove the. Contact us Feel free to contact us 24/7 with any questions that you have about Eldorado. How can a company operate like this?. Jagex has an average consumer rating of 2 stars from 159 reviews. Player Support If you require support with a payment, account or technical issue, please head to the relevant Support Centre. Live chat with Customer Services becomes feasible for us as we will be able. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button). Customer Support helps players with technical, account and other issues regarding RuneScape. During April 2010 Jagex relaunched their Fansite Support Programme with a level system introduced which has 4 groups: Platinum, Gold, Silver and Bronze. Look at the support page https://support. Tune in to the RuneScape Twitch channel at 17:00 UTC on Monday 3rd October to watch a special Customer Support Week live stream. RuneScape">2022 Account Services and Player Security. #2 Showing 1 - 2 of 2 comments Per page: 15 30 50. Pre-Paid cards and Membership passcodes. We regularly harden and audit as part of our upkeep operations. Can I get a link to my fansite on RuneScape. My thinking is they hope people get frustrated and give up. Support English (GB) Jagex Support Runescape Old School Runescape Space Punks Melvor Idle Jagex. Play RuneScape on Windows, Mac or Linux and experience jaw-dropping visuals, lightning fast performance and an expansive viewing distance - or continue your adventure on the go with upcoming iOS and Android support! Download RuneScape Client Your account is waiting Taken a break? Your account is exactly as you left it; just jump back in!. Actually no, their customer support isn't on par with most services. RuneScape Customer Support. It is very responsive and easy to navigate. Contacting Runescape Support :: RuneScape General Discussions. Player Support If you require support with a payment, account or technical issue, please head to the relevant Support Centre. There's literally zero customer support on JAGEX's end. Have a chat with the fanged fella by the Burthorpe lodestone to find out how secure your account is. com Jagex Accounts Launcher Returning players Account login Getting secure Content guides How can we help? Account access and settings Purchases Troubleshooting and error codes News and updates Need help? Contact us Helpful articles Can't log in?. Tune in to the RuneScape Twitch channel at 17:00 UTC on Monday 3rd October to watch a special Customer Support Week live stream. There's literally zero customer support on JAGEX's end. Receive a free XP lamp for your troubles and return to him every day during the week to pick up a new clue scroll. If you run into any issues recovering your account, contact the RuneScape customer service team. What's up with the Jagex support doesn't exist memes?. Tap or click the link above and we can advise you on how to best get there. Support English (GB) Jagex Support Runescape Old School Runescape Space Punks Melvor Idle Jagex. Live chat with Customer Services becomes feasible for us as we will be able to verify that the person we are chatting to is the owner of the account. This is just unacceptable and needs to stop. To ensure the right team can help you as quickly as possible, we can only respond when a request is made via the correct Support Centre. How to actually contact Jagex customer support. Play RuneScape on Windows, Mac or Linux and experience jaw-dropping visuals, lightning fast performance and an expansive viewing distance - or continue your adventure on the go with upcoming iOS and Android support! Download RuneScape Client. com Jagex Accounts Launcher RuneScape Contact us What is your. Reading between the lines it looks like you've got a billing issue? If so, I'd recommend: https://support. Please use #RuneScape, #OSRS or #SpacePunks when reaching out. This programme was changed on 22 November 2013, and then again on 11 August 2014 to a two tier system. Support Account access and settings Security Security tips Game Versions: 4 min read Keep your account safe with these important security tips. This helps us to ensure that relevant contact goes to the right specialists. In this video I explore topics around why that is the case. 9K Followers Tweets Replies Media Likes Jagex Support @JagexSupport · Apr 25. Contact the RuneScape customer support if you notice anything wrong on their side of the connection Flush your DNS We’ve already told you that packet loss has no sure fix and for that reason, we can’t vouch that even using all the steps above will fix your issue. Jagex will never contact you via email to discuss your account, unless you have already contacted us with a request for support at one of the following email addresses: billingsupport@jagex. The Free MMORPG - RuneScape - Online Fantasy RPG. Multiple RuneScape Accounts - Soon, you'll be able to add all your RuneScape accounts into the launcher, authenticate them and then switch between characters, Live Chat with Customer Service. There are multiple avenues for contact via the Support Centre, but not on every page. The in-game hub of Customer Support Week is a new character called Count Check. com Jagex Accounts Launcher Returning players Account login Getting secure Content guides How can we help? Account access and settings Purchases Troubleshooting and error codes News and updates Need help? Contact us Helpful articles Can't log in?. We are always online to help you out! chat_bubble Start live chat Not working? Click here email If you prefer, you can write us an email instead at support@eldorado. Tune in to the RuneScape Twitch channel at 17:00 UTC on Monday 3rd October to watch a special Customer Support Week live stream. Jagex Support Runescape Old School Runescape Space Punks Melvor Idle Jagex. RuneScape accounts open at once?">How can I have two RuneScape accounts open at once?. The related link below will take you to their contact web page. "Fansite Support - Information. You have 0 actual way of ever talking to a human being and will only be in contact with automated responses in regards to everything. Verified customer Jagex customer support - nonexistent Currently have 2 open tickets with Jagex, first one starting Jan 8th and second started on March 15th. com Jagex Accounts Launcher RuneScape Contact us What is your issue? In-game Technical. RuneScape’s Customer Service is notoriously bad. Here to help! Jagex accounts. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button). Domain For domain queries contact: whois@jagex. "* Categories Community content is available under CC-BY-SA unless otherwise noted. However, the Jagex support isn't as bad as people make it out to be. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. Neither of these have had any response to this day. It's getting to the point where the 'rules' aren't clear to new users who come from Steam or a lack of understanding when it comes to how in-game currency is worth a lot of real world money which can lead to socially engineered account hijacks. com i can't save it Save Like N N Raj · #91 · Jun 28, 2009 Ok, I have done some quick research (vista is not my main forte) and know why you cannot save it :smile: Follow these steps, add what I asked and try it one more time Changing your hosts file in Vista. Jagex: Reviews, Complaints, Customer Claims, Page 3. customer support? :: RuneScape General ">Why is there no customer support? :: RuneScape General. There are 10 categories that everything falls into: Rules of Runescape: Gives information on the in-game rules about RuneScape,. Today, we connect and inspire players all around the world with our RuneScape titles, and the games we publish that are developed by like-minded studios. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Within each section, users are provided with a drop-down of predefined subjects. A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts. com">Did RuneScape wipe accounts?. Buy D2R Items and Runes, OSRS Gold, POE Orbs. You may also be interested in knowing that you will level up your RPGStash account and receive rewards when you do business with us. Account access and settings. We have a long-term commitment to support the mental wellbeing of everyone at Jagex. It is not possible to multi-log and move Gold (GP) or items between the RuneScape and Old School RuneScape games. Customer Support helps players with technical, account and other issues regarding RuneScape. Customer Support updates. What is the phone number of Jagex?. com Jagex Accounts Launcher Returning players Account login Getting secure Content guides How can we help? Account access and settings Purchases Troubleshooting and error. Live Chat with Customer Service Additionally, we are also investigating additional service enhancements. RuneScape ">CONNECTION PROBLEM AFTER LATEST SYSTEM UPDATE :: RuneScape. The support site is here: https://support. We have a long-term commitment to support the mental wellbeing of everyone at Jagex. The stream will mark the debut of a support-themed version of The Drop which then becomes playable every day in game by talking to Count Check at the Burthorpe Lodestone until 23:59 on Sunday 9th. It's sad how amusing Jagex's terrible customer support is. Why is there no customer support? :: RuneScape General Discussions. Any websites or services that provide you with the opportunity to offer game items or Gold (GP) on games of chance are not official or supported by Jagex in any way. We aim to respond to players within 48 hours, though this may take longer during busy periods. During April 2010 Jagex relaunched their Fansite Support Programme with a level system introduced which has 4 groups: Platinum, Gold, Silver and Bronze. How do I actually CONTACT support for OSRS? : r/2007scape. customer service issue is by going to their help desk. You can try billingsupport@jagex. Can you have multiple RuneScape accounts on one Steam account? Can I log into multiple accounts via Steam? No, only a single RuneScape account can be linked to your Steam account. Jagex Emails – How To Know It's Safe!. Reading between the lines it looks like you've got a billing issue? If so, I'd recommend: https://support. Account access and settings – Support. 91% of people who visit the support centre find the answer themselves,. Within each section, users are provided with a drop-down of predefined subjects. customer service contacts 158 complaints 31 resolved 127 unresolved File a complaint Table of contents Follow Share Complaints Contacts Jagex website www. There are players who will offer to help you do this and this process is generally known as ‘swapping’. Support English (GB) Jagex Support Runescape Old School Runescape Space Punks Melvor Idle Jagex. Unable to submit an account recovery due to invalid credentials. Play RuneScape on Windows, Mac or Linux and experience jaw-dropping visuals, lightning fast performance and an expansive viewing distance - or continue your adventure on the go with upcoming iOS and Android. " RuneScape Customer Support. To do this, uninstall the game client from your computer, then download and install the latest version from the official Runescape website. Player Support If you require support with a payment, account or technical issue, please head to the relevant Support Centre. help page even faster. There are 10 categories that everything falls into: Rules of Runescape: Gives information on the in-game rules about RuneScape, and the reasons why Jagex has these rules. Jagex Support on Twitter: "@andreinnnn You can contact us. If you run into any issues recovering your account, contact the RuneScape customer service team. #15 Showing 1 - 15 of 15 comments Per page: 15 30 50 RuneScape > General Discussions > Topic Details. Contact Our Customer Service. RuneScape ">Why can't purchase bonds with Steam wallet? :: RuneScape. Actually no, their customer support isn't on par with most services. Experience Our Games. customer service contacts 159 complaints 31 resolved 128 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts Jagex website www. Jagex Support Runescape Old School Runescape Space Punks Melvor Idle Jagex. The in-game hub of Customer Support Week is a new character called Count Check. Traceroute instructions. The process of buying or selling gold is explained in detail on the website, which makes it easier for users. It is not possible to multi-log and move Gold (GP) or items between the RuneScape and Old School RuneScape games. We appreciate your business and are happy to offer all loyal customers a discount voucher. To do this, uninstall the game client from your computer, then download and install the latest version from the official Runescape website. Play RuneScape on Windows, Mac or Linux and experience jaw-dropping visuals, lightning fast performance and an expansive viewing distance - or continue your adventure on the go with upcoming iOS and Android support! Download RuneScape Client. How do i contact customer support? : r/runescape. Usually this shouldn't happen, but support desk employees go through large volumes of tickets each day and it's possible they can make a mistake. Contact Steam support and explain what's happened. Customer Support Week – Level Up Your Account. The latest review Jagex customer support - nonexistent was posted on Apr 27, 2023. Support has been perfunctory me. There is no single email address for the game RuneScape. The support site is here: https://support. Customer support via the website is centred on the online support centre, consisting of six areas: Bug report, Account help, Payment support, Safety centre, Technical support and Message centre. Support, advice, and news for @RuneScape , @OldSchoolRS and @PlaySpacePunks. Jagex Support (@JagexSupport) / Twitter. However, the Jagex support isn't as bad as people make it out to be. The latest review Jagex customer support - nonexistent was posted on Apr 27, 2023. com 100% Support 0 0 Emails found on 3rd party websites neil. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. to contact Jagex customer support. If you click on or search for your issue, you'll often find that a support ticket isn't necessary - but if the steps in those articles don't help, each page gives you the option to open a support ticket at the very bottom (the Contact Us button).